In this inter-active workshop, you will learn the technique of how you can identify verbal observations of a person's feelings.

This will help to neutralize negative emotions and (or) to reinforce positive ones.

This easy but powerful technique can be used in any situation, at any time, in every conversation!

With this technique, you will learn about echoing.

Echoing is the repetition of key words the other person uses in conversation. It's designed to show the person that you're listening and that you understand them. 

Echoing is most effective when you repeat one, two, or three words from the last words your counterpart has spoken.